AheadTerra Refund Policy

This refund policy applies to payments made on AheadTerra using card gateways and PayPal. I review every request fairly and aim to resolve valid refund requests quickly.

Eligible Refund Cases

Duplicate charge for the same order reference
Payment captured but service not delivered within committed timeline
Technical failure that prevents access to purchased deliverable

Non-Refundable Cases

Change of mind after report delivery or consultation completion
Delayed response caused by missing or incorrect customer details
Subjective dissatisfaction without any delivery or quality issue

Request Window

Submit refund requests within 7 calendar days of payment using your payment reference and email used at checkout.

Processing Timeline

Once approved, refunds are initiated within 3 business days. Final credit timing depends on your payment issuer or network, including Visa, Mastercard, Amex, RuPay, and Diners Club.

Contact for Refunds

Email himanshu@aheadterra.com with subject line: Refund Request - [Order Ref].

Last updated: 29 April 2026 GMT.